Effective Date: 1st Jan 2025
Proficient Cleaning Servico Pvt. Ltd. (Shoe Doctor) ("we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services or visit our website.
1. Information We Collect
We may collect the following information from you:
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Personal Information: Name, phone number, email address, physical address, and payment details.
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Service Information: Details about your shoes or items submitted for cleaning, repair, or restoration.
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Website Usage Data: Information gathered via cookies and analytics tools to improve user experience.
2. How We Use Your Information
We use the information for:
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Providing and improving our services.
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Communicating updates regarding your order or our services.
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Processing payments securely.
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Marketing and promotional purposes (with your consent).
3. Information Sharing and Disclosure
We do not sell or share your personal information with third parties, except:
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To service providers assisting in operations (e.g., payment gateways, delivery partners).
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To comply with legal requirements or enforce our terms of service.
4. Data Security
We implement industry-standard security practices to protect your information. However, no data transmission or storage system is 100% secure.
5. Your Rights
As a user, you have the right to:
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Access and correct your data.
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Withdraw consent for marketing communications.
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Request deletion of your personal data (subject to legal requirements).
6. Cookies
Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.
8. Grievance Officer
In accordance with the IT Rules, 2011, the Grievance Officer can be contacted for any complaints or concerns regarding your data:
Name: Anuj Katiyar
Email: Proficientcleaningcompany@gmail.com
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
Email: [Insert Email]
Phone: [Insert Phone Number]
This Privacy Policy is in compliance with Indian laws and is designed to protect your personal information while ensuring transparency in our practices.